Troubleshooting and FAQ's

Part 1: Questions About Copying Articles and Asking Legal or Tax Questions

Part 2: Online Problem Solving

Part 1: Questions About Copying Articles and Asking Legal Questions

Question: Can I ask you a legal question?

Answer: As a publishing company we do not answer legal questions. As a paid member you may, however, post your question on the Discussion Board to see if there are other members who might have a similar question.

Question: Can I copy articles and lessons that I find online to give to other people?

Answer: No. All materials are copyrighted.

Question: How do I get permission to reprint an article or lesson?

Answer: We do not give permission to reprint any article or lesson on ReducingTheRisk.com.

Question: Can I download videos off your site for my own use?

Answer: No.  Videos are for use online only.  You may purchase the Reducing the Risk 3rd Edition Training DVD for other uses in your ministry.

Part 2: Online Problem Solving

Question: I entered my Login and Password, but nothing happens. What should I do?

Answer: In order for a Password to work, you must have certain settings enabled on your computer. Please review each item below:

First, your Login and Password are both case sensitive. Make sure you are entering them correctly.

Second, if you do not get access after entering your Login and Password, it typically means that you need to adjust your security settings. If you are using Windows, select Start, Settings, Control Panel, Internet Options, and then Security. Make sure you have at least the medium security setting selected. If it is higher than that, you may not get access. Also select the custom level button, and make sure you have the Scripting functions enabled, and java script enabled.

Question: I tried entering an Activation Code, but nothing happened. What should I do?

Answer: The most common problem using an Activation Code is entering it in the wrong place. First, make sure you click on the link "Use Activation Code" located in the Member Area on the homepage. A pop-up window will appear where you enter the Activation Code. It is case sensitive. (Make sure not to enter it in the location asking for a Login and Password). Once you enter the Activation Code, you will complete a form where you select your own unique Login and Password. The Activation Code is only used one time to set-up your online account.

Question: Should I be using the same Login and Password for the Discussion Board that I use to enter the Member Resource Center?

Answer: The Login and Password for the Member Resource Center are different than Login and Password for the Discussion Board. Here's the difference.

First, each subscriber has a personal Login and Password that can be used to access the Member Resource Center.

The personal Login and Password are used to access any area located in the Member Resource Center, including the online Discussion Board. They are not intended to be used to access the forums in the Discussion Board. That is a completely different Login and Password.

The first time you visit the Discussion Board, you enter as a "guest." In order to participate you are required to register. When you register you select your own unique Login and Password just for the Discussion Board. That way each person in a church has his or her own unique discussion board account. You will see a link to register on the home page of the discussion board.

Question: I set-up a Login and Password for the Discussion Board, but when I enter, it says I am a guest. Shouldn't I be a member?

Answer: There are several reasons why you may be recognized as a guest. The Login and Password for the Discussion Board are stored using a "cookie" in the temporary files of your computer. If those temporary files are deleted, the Discussion Board will not recognize you, and you will be listed as a guest when you re-enter the Discussion Board.. In that case, you do not need to register again, but simply to login. The same would be true if you accessed the Discussion Board from a different computer. You would be recognized as a guest until you logged on.

The "cookies" or temporary files can be deleted in a variety of ways, either intentionally by the user, or the computer may have a setting that prevents the cookies from being stored in the first place. When that occurs, the user will always be recognized as a guest until he or she logs in.

Question: How do I read or add a message to the Discussion Board?

Answer: First, make sure you register. Click on the link "register" and complete the online form. In the process you will need to select a Login and Password. Make sure you write down your Login and Password and save them. Next, once you have entered the Discussion Board, click on the Forum name for which you want to read or post messages. The Forums are listed in the first column. After clicking on the Forum name you will be taken to a new screen that will list all of the Subjects for that Forum. To begin reading messages on a listed subject, click on the Subject name. Once the existing messages appear, you may add your own message by clicking Add new message. Type your message in the message box and then select OK to add your message to the discussion board, Cancel to delete your message, or Preview to see your message before you give the final OK. Use the drop down menu which is labeled Forum jump to return to the Forum or to go to a different Forum. You may also click on the link Discussion Board Home located on the far right of the blue navigation bar at the top of the page to return to the Forum home page.

Question: How do I add a new Subject to a Forum on the Discussion Board?

Answer: Click on the Forum name for which you want to read or post messages. After clicking on the Forum name you will be taken to a new screen that will list all of the Subjects for that Forum. To add a new subject click on the link Add new topic. Select a subject title and type it in the subject window. Then add your message.

Question: How do I modify or delete a message that I have created on the Discussion Board?

Answer: Click on the Forum name where your message is located. Scroll to your message. Select the modify or delete option that appears above your message.

Question: How do I reply to a message on the Discussion Board?

Answer: Click on the Forum name where the message is located. Scroll to the message. Select the option reply that appears above the message to respond to the message. You may also select the option reply with quote to include the original message with your response.

Question: I am receiving email notifications about new postings on the Discussion Board. How do I stop those?

Answer: First, enter the Discussion Board and Select "User Functions" in the "Tool Bar" Second, select the link "Subscriptions" and then make the desired changes.

Question: I want to change my name as it appears on messages in the Discussion Board. How do I do that?

Answer: Here's how to change your name:

1. Select the link "User Functions" from the blue navigation bar.
2. Select Users from the next menu.
3. Index the list be either clicking on the up/down arrows next to "name" or "email." That will alphabitize the list.
4. Locate your name.
5. Click on the box with the pencil next to your name. That will enable you to edit your information.